At Optimum Car Detailing, we value your time and strive to provide reliable, high-quality detailing services. To maintain smooth scheduling and ensure fair availability for all clients, we have established the following cancellation guidelines.
Booking Confirmation
All appointments are confirmed via call, SMS, or email. By confirming a booking, you agree to the terms of this cancellation policy.
Rescheduling Appointments
Clients may reschedule their appointment without any charges if notice is provided at least 24 hours before the scheduled time. Rescheduling on short notice may affect our service schedule; therefore, shorter notices may incur a fee depending on the time and resources already allocated.
Cancellations
If you need to cancel your appointment, we request that you notify us at least 24 hours in advance. This allows us to offer the time slot to another customer.
Cancellations made within less than 24 hours of the appointment time may result in a cancellation fee to cover the loss of reserved booking time and preparation costs.
No-Show Policy
A no-show is defined as failing to be present at your booked location or failing to respond to our attempts to contact you. No-shows may incur a full or partial service charge depending on the nature of the booking and the resources allocated.
Mobile Service Requirements
If our mobile detailing team arrives at your location and is unable to perform the service due to inaccessible vehicles, incorrect location details, or unsuitable conditions that were not communicated beforehand, this may be treated as a cancellation or no-show and may result in a fee.
Weather-Related Cancellations
In cases of severe weather or unsafe working conditions, Optimum Car Detailing reserves the right to reschedule your appointment. We will notify you as early as possible and provide the next available time slot. Clients will not be charged for cancellations caused by weather conditions beyond their control.
Late Arrivals or Delays
If you anticipate being late, please inform us as soon as possible. Excessive delays may shorten your service time or require rescheduling, which may result in a partial fee.
Deposit Policy (If Applicable)
For premium, large-scale, or special detailing packages, a deposit may be required at the time of booking. Deposits are generally non-refundable for last-minute cancellations or no-shows unless otherwise stated.
Communication
All cancellation or rescheduling requests must be made through one of our official communication channels:
Phone: +61 430 517 236
Email: james@optimumcardetail.com.au